Yes, once you applied the Rent-To-Own to 1Dream,
you can always view it at the “rent-To-Own” icon on the home page.
My app crashes from time to time, how do you fix that?
Please forward your issue(s) to the Pocket Hotline by dialing 8888222 or texting us on Whatsapp.
What happens if my payment did not go through/declined?
Usually the following issue could be that the amount in the respective card is insufficient.
What happens if I accidentally paid a wrong amount?
You can always reach out to the Pocket Hotline (8888222) and give us your
screenshot of the following transaction, and we will issue the matter to the respective bank.
Is my card secured when I register it into the app?
It is well fortified with encryption as only the cardholder can use it.
The Pocket app has campaigns, but somehow, I can’t understand the details and such, who can I get in touch with?
You can reach out to us through the Pocket Hotline (8888222) and ask about which campaign.
How can I get vouchers or coupons on this app?
You can obtain it on specific events that give vouchers or coupons.
But keep in mind that they are effective to certain merchants.
How to add my card into the app?
You can always go to “Card Management” under “Settings”. select the plus (+) icon, then put in the card credentials.
Then you will be redirected to the bank authentication page to finalize the registration.
To have a Qr code they need to provide us their business details, Business Registration 16 & 17,
identity card, bank statement, Business logo and business product.
Merchant can also generate their own Qr terminal through Pocket portal
How do I edit my address on the portal?
Merchant will have to ask Pocket Team to edit their business/branch address from their Pocket portal
I want to do a short discount event, who can I reach out to?
They can contact or reach us at firstname.lastname@example.org
How can I register as a merchant?
They can contact us through our hotline number (+673 888 8222) or email us at email@example.com.